Teams working on larger or more mature software implementations often need support guarantees and/or advanced features from the devtools and infrastructure tools that they rely on, but don’t necessarily want to negotiate a custom subscription plan (as they would with our Enterprise plan). We’re introducing our self-serve Team plan to solve for that need.
What’s included in the Team plan?
Our Team plan brings support and uptime SLAs into a standard usage-based billing plan for PowerSync Cloud. Additionally, the plan provides for advanced DevOps needs by offering customizable roles and permissions within the PowerSync Dashboard, the option of VPC peering, as well as customizable alerting (upcoming feature). The Team plan also bolsters compliance with access to security reports.
To summarize, the Team plan includes everything in the Pro plan, plus:
- Priority email support with SLA
- Uptime SLA
- Customizable roles and permissions
- Customizable alerting (upcoming feature)
- Support for VPC peering
- SOC2 report access
See a full comparison of all plans on our Pricing page.
Organization-based
As with Free and Pro plans, Team plans are set for your entire organization. This means that plan features are enabled for all projects within your organization. Usage is summed across all projects in a single, monthly invoice. Read more on our docs here.
Usage metrics
The Team plan includes the same usage metrics dashboards that are available in the Free and Pro plans, which provide actual system usage data for every deployed instance. This allows you to see usage across your user base and review the impact of app updates.
Monitoring & alerting (coming soon)
As an upcoming feature, the Team plan will additionally provide customizable monitoring & alerting functionality. This will include the ability to configure issue-based as well as metric-based alerts, with customizable thresholds and alerting targets (e.g. Webhooks, email, etc.).
Differences between Team and Enterprise plan
The Team plan includes most of the same benefits as the Enterprise plan, although the Enterprise plan has more tight support SLAs. The main difference between the two is that the Team plan has usage-based billing whereas Enterprise plans can have custom pricing. For example, an Enterprise plan could provide more predictable costs by following a MAU-based pricing model that mitigates the risk of large spikes in usage affecting monthly bills.
How to upgrade
To upgrade your PowerSync Cloud plan, access the admin portal, navigate to subscriptions, and click “upgrade plan”.
What’s coming next
In addition to monitoring & alerting, the ability to set spending caps is currently in development, and will be available in a future release.
